(1) It would be handy if Help Desk tickets had provision for automatic email notification when there are changes to a ticket (as in the Forums). Currently, it's necessary to periodically check the tickets for responses.

(2) The tickets should not be closed until the user has confirmed that the problem is fixed (or until a reasonable time has elapsed without a response from the user). Alternatively, it should be possible to reopen (i.e. add comments to) closed tickets. On several occasions, I've had to open new tickets to report that problems in closed tickets had not been fixed. This must make things more difficult for the Lucid staff, as well as for the users.

(3) Could the dates in the tickets (and in the program version information) be displayed in a more logical and widely used system (instead of the American one)? See http://en.wikipedia.org/wiki/Calendar_date

(4) The time of closure of a ticket is recorded as the time of the last comment, not the actual time of closure. This can be confusing.

Thanks, Matt. Incidentally, you have to log off and log on again before the new locale takes effect.