With the release of Lucid3 we have introduced the option of an annual maintenance agreement. This will not disadvantage users who do not require maintenance but it will significantly enhance our level of support and maintenance to those of you actively building keys and/or involved in complex and distributed development projects.
Free upgrades included
For those who maintain current maintenance agreements, without lapse, we will also provide all future software upgrades, that is version releases and point upgrades, to you at no charge other than the maintenance agreement.
What else is included in the maintenance agreement
If you purchase the maintenance package we will respond to your email or telephone support enquiry generally within one business day. In many cases our response will be immediate. However, given the many differences in time zones, this cannot always be the case as we do not operate a 24 hour help desk.
What support services remain free
Email support to all users will continue to be provided at no charge and we will respond to any enquiry within 72 hours.
We will post to the FAQ section on www.lucidcentral.org answers to the most common problems or issues encountered by users.
All patches and bug fixes will continue to be available for download by registered users at no charge.